Dixa Support - Dixa - support

Welcome

We're Here to Help!

Book a training session

Sign In to Dixa

Make Yourself Available for Incoming Conversations

Search for Conversations, Companies and Users

Conversations

Transfer conversation

Use Quick Response

Claim a Conversation

Side Conversations

Contacts

Add a Name to a Contact

Add an Avatar to a Contact

Queues

Queue Priorities

Offer Algorithm

Phone Set-Up

Get Started with Phone

Create a Call Flow

Buy a Phone Number

Buy a Premium Phone Number

Outbound Default Number

Phone

Transfer phone conversation

Make an Internal Call

Change Outgoing Phone Number

Call an International Phone Number (Abroad)

Chat

Get Started With Chat

Create a Chat Flow

Install the Chat Widget Script on Your Website

Email

Get Started with Email

Compose an Email

Custom Signatures

Create an Email Flow

Integrations

Custom Card Integration

Integrations API

Salesforce Integration

Shopify Integration

Podio Integration

Templates

Add Quick Response

Tags

Tag a Conversation

Organization & Team

Delete an Agent or an Administrator

Favorite agents

Dashboard

Favorite queues

Analytics

Export Conversation Data

Dashboard TV Mode

Profile

Agent Default Phone Number

Changing and disabling channel notification sounds

Billing

Add a New Credit or Debit Card Into Dixa

Frequently Asked Questions

Missing sound (Windows)

What Hardware Do I Need?

Can I Access the Dixa Platform From My Smartphone or Tablet?

Do I Need to Enter My Credit Card Details to Sign Up?

Is There an Expiration Date on the Free Version?

Facebook Messenger

Setup Facebook Messenger

Setup Messenger Webhooks

Add Facebook page and subscribe to events

Submission for review and make the app public

Desktop application

Dixa Desktop App

Deploy Dixa via Windows installer (MSI)

Early Access Programs

What are Early Access Programs?

Conversation Analytics - Early Access Program

WhatsApp - Early Access Program

Improved Flows - Early Access Program