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Make Yourself Available for Incoming Conversations
Search for Conversations, Notes and Contacts
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Conversations
How can I make a call?
Can I transfer a conversation?
Using Quick Responses
Claim a Conversation
Side Conversations
10 More
Contacts
Add a Contact
Contact Card
Add a Company
Add a Name to a Contact
Add an Avatar to a Contact
1 More
Queues
Add a Queue
Queue Priorities
Agent Priority
Offer Algorithm
Queue Alerts
2 More
Phone Set-Up
Get Started with Phone
Create a Call Flow
Buy a Phone Number
Buy a Premium Phone Number
Outbound Default Number
10 More
Phone
Answer a Call
Making Internal Calls
Change Outgoing Phone Number
Call an International Phone Number (Abroad)
Simultaneous Ring
11 More
Chat
Get Started With Chat
Create a Chat Flow
Answer a Chat
Conversational Assistant for Chat
CSAT ratings on chat conversations
9 More
Email
Get Started with Email
Create an Email Flow
Compose an Email
Custom Signatures
SPF Support
1 More
Messaging
How to set up WhatsApp
Facebook: Step 1 - Create Facebook App
Facebook: Step 2 - Configuring the App
Facebook: Step 3 - Add Facebook Page
Facebook: Step 4 - Submitting the App for Review
1 More
Flow builder
Conversational flows
Routing with external data
Integrations
Integrations API
Custom Card Integration 1.0
Export Conversations via API
Webform Endpoints
Jabra Integration
20 More
Templates
Add Quick Response
Add Auto-Reply
Tags
Set Up Tags
Tag a Conversation
Organization & Team
Organization
Add an Agent
Agent Workload
Favorite agents
Downgrade an Agent or an Administrator
Dashboard
Dashboard
Favorite queues
Analytics
Dashboard TV Mode
Export Conversation Data
Analytics: Satisfaction dashboard for CSAT ratings
Profile
Profile settings
User Roles
Agent Default Phone Number
Changing and disabling channel notification sounds
Billing
Add a New Credit or Debit Card Into Dixa
Frequently Asked Questions
Missing sound (Windows)
What Hardware Do I Need?
Can I Access the Dixa Platform From My Smartphone or Tablet?
What’s the Limit for the Number of Concurrent Chats?
Can You Transfer a Chat?
14 More
Desktop application
Deploy Dixa via Windows installer (MSI)
Early Access Programs
What are Early Access Programs?
Webhooks - Early Access Program
Conversation Analytics - Early Access Program
Conversation Analytics: Productivity
Conversation Analytics: Activity
6 More
Current URL: http://support.dixa.help/en
