You can change the music the agent and customer hears when you put a phone conversation on hold.

Putting a call on hold:

https://cdn.elev.io/file/uploads/eid_pwPCq9B83qCr7_E7suYUZb-t0pP21wOYRLdoB2g/yv6Yt63X8lcmvuEXlhv7wkqnse74l7BJV3B4YYX8Ll8/hold-7Kw.png

Change the custom hold music:

  1. Go to Settings.
  2. Go to Phone.
  3. Click on Change hold music.
  4. Upload an mp3 audio file.
  5. Click save.
https://cdn.elev.io/file/uploads/eid_pwPCq9B83qCr7_E7suYUZb-t0pP21wOYRLdoB2g/BmPAn6_Ud7lEgzGwpXys70YPXe91SnmisjWETy8uNGw/hold_music--5c.png