Get Started with Text Messaging (SMS)

Customers on the Growth or Ultimate plans can use Dixa to receive and send text messages (SMS).

To get started with text messaging in Dixa, you will need an SMS-enabled phone number.

To purchase an SMS-enabled phone number, please reach out to Dixa Support at friends@dixa.com

If you already have phone numbers that support text messaging which you are using with Dixa, navigate to Settings > Texts to review the list of available phone numbers.

Please note only SMS-enabled numbers will appear in this list.

Some SMS-enabled phone numbers must be activated to support SMS. To activate SMS on a phone number, click on Request to Activate, which will alert your Customer Success Manager who will activate the number for you.

Finally, to start using a phone number for text messaging, simply toggle Enable on.

You can assign each SMS-enabled number to a specific queue. To add a number to a queue click the Edit  button and choose the appropriate queue from the dropdown in the displayed popup.

Known limitations

• MMS is only supported on inbound messages originating from US and Canadian phone numbers.
• Receiving and sending text messages to 'Sender IDs' (a string of up to 11 alphanumeric characters that entirely replaces a telephone number)  is not supported.
• The origin and destination numbers need to be in the same country code.
• A new conversation is started if there's no activity for 24 hours.

To learn how to send outbound SMS, check out this article.