In order to receive incoming requests from your supported channels, you’ll need to ensure that your presence bar status is set to working. 

You can set your presence to working/away by clicking the small icon next to your avatar picture. Or you can click on the drop down arrow to the right, and change your presence by clicking the small button to the right.

We also have the option to enable simultaneous ring. When simultaneous ring is activated, calls are offered both in the Dixa interface and the phone number you have added in your profile. You learn more about this feature here: https://support.dixa.help/en/articles/23-simultaneous-ring