An Early Access Program allows you to get an early preview of what we are building and help us improve it before we make it a permanent part of Dixa. 

Read more about Early Access Programs

In order to better route and prioritise customers in chats you sometimes want them to answer a few questions to better understand what they are trying to achieve. Or you want to present them with other options than contacting an agent - e.g. signing up for a demo.

We have added new actions to allow for more advanced chat flows. This means the customer will have an automated conversation with the Conversational Assistant in the chat widget before the chat gets to an agent.

  • Ask questions to the customer and route based on the answer. ❓🔂
  • Let the Conversational Assistant send messages to the customer as they progress through the flow. 💬
  • Advanced prioritisation and routing for chat 💬🔛🙋‍♀️
  • Faster resolution time for standard inquiries ⏳😊
  • COMING SOON: Allow customers to input data, that can then be used once the conversation has started. ℹ️

Once enabled, you can test out the new actions for chat flows by going to Settings > Chat > Edit flow.

Sign up

You should make sure to read the documentation below to understand what you are signing up for. Once signed up, we will be checking in with you to get feedback allowing us to improve the functionality. If you are not prepared for giving us feedback, we recommend that you wait until it’s a permanent part of the Dixa product.

Sign up here

Please note, that this change will affect all users on your entire Dixa account and that you need to be an administrator to sign up. Once signed up, we will make sure your account is ready to be added. We will inform you via email when the account has been added to the Early Access Program.

What is part of the Conversational Assistant for Chat - Early Access Program?


New actions for more advanced chat flows

🤖 Updated menu action:

A new custom text on the “Menu” action, so you can ask any question not just allowing the user to specify the department they want to reach.

💬 New message action:

“Message” as new chat flow action, so you can send messages back to the user - e.g. if you want them to sign up for a demo.


Not yet released to this Early Access Program

We are currently still working on an option to include input actions in your chat flows. This will allow customers to input data, that can then be used once the conversation has started, because it will then be displayed to the agent once they receive the chat conversation.

✍ New input action:

“Text input” as new chat flow action, so you can gather information before the chat starts. This will be added soon and we will inform you once this is also available in the EAP.


Limitations

Currently you need to be signed up for the "Improved Flows" EAP in order to be able to participate in the Conversational Assistant EAP.


Known bugs

None at the moment.