When you activate Simultaneous Ring incoming calls will be offered in the Dixa interface and on a traditional phone (landline or mobile) simultaneously. This is also known as twinning.
To activate Simultaneous Ring, you need to add a phone number to your profile, and then enable Simultaneous Ring in the presence window in the top-left corner of the Dixa interface.
Simultaneous Ring will be offered on your mobile phone when your presence is set to working (green) and when you are offline (not logged into the Dixa agent interface). Simultaneous Ring will not be offered on your mobile if you are logged into the Dixa agent interface and your presence is set to away (orange).
Simultaneous Ring is not available for internal calls and will therefore be considered as an outbound call and will be charged as such. Outbound pricing is different from country to country.
An Administrator can turn ring mode on and off for each team member.