Answer a Call

A box offering you the call will appear in the upper right corner. To accept it, simply click on Accept. If you don't accept the call within 30 seconds or click Reject your status will toggle to 'away' (orange).

If you are working on the desktop app you can answer calls by pressing the headset button. You can read more on the Jabra Integration here.

If you're working on something else and Dixa is open in the background, you'll receive a notification with the incoming call (but only if you have allowed notifications from Dixa).

If you're wondering why you aren't receiving calls, it's typically because your presence is set to 'away' or you have an open phone call sitting in the Conversations overview of your Dixa. If that is not the case, check with your admin whether you're assigned to the right queue.