In the right-hand side of the Conversation View:

  1. Click Add to get list of available tags.
  2. Enter the name of a tag to search for it.
  3. Click a tag to add it.

You can use the TAGS tab to go to a tag in the list and use enter to select it. It is also possible to add multiple tags to a conversation.

To remove a tag from a conversation, click on x next to the tag.

Note that only Dixa administrators can add and remove the available tags.

A conversation with tags.