There are multiple ways in which you can search within Dixa. One way in which you search is to use the magnifying glass in the top bar, this will allow you to search for the following:

  • Conversations
  • Companies
  • Users

You can also narrow down your search by typing in:

  • Email addresses of users 
  • Name of the participants
  • Conversation IDs

Using the filters within the Conversation tab on the left is also another great way to search as you can filter the following: 

  • Queue
  • Channel 
  • Requester
  • Assignee
  • Direction (Inbound & Outbound)
  • Open Conversation
  • Follow up conversations 
  • Closed conversations