Buy a Phone Number

Purchasing a number from us will allow you and your team to be able to provide phone support within the platform. 

If you have an existing number that you want to port over and use instead of purchasing a new number, just let us know by contacting our support team

To purchase a number simply select Settings > Phones > Buy number.

Select the country you want to buy a number from and click 'Search'.

From here you’ll have the option to purchase either a national or geographical number. Once you’ve found a number you like simply select buy.

The number is then added to your account. It will be ready to use for inbound and outbound calls in less than 10 minutes. 

Please note that buying phone numbers from some countries requires compliance with end-user telecommunication requirements (for example, physical address in the selected country). You will see if this is the case by hovering over the information sign.

Reach out to Dixa support to submit the required documentation. You will see  "inbound not verified” next to your new number until the documentation is verified. 

To use the number for incoming calls you need to have an active call flow assigned to the new number. To learn more about creating a call flow, check out this article.