Instead of writing and re-writing the same answer over and over, why not make things easier for and create a quick response for your agents to apply to any email, chat or messenger conversation? 

To learn more about creating Quick Responses you can view this article

Adding a quick response to the conversation is really easy. You can apply these to a conversation in two ways:

  • Select the lightening icon when responding to customers
  • Type ‘=‘ into the conversation for a list of quick responses to appear. From here you can either scroll through the list of responses available, or start typing the name of the quick response.  

Click the Quick Response button to insert it in the reply.

Write =template name to search for a quick response to insert.

The Quick Response template has been inserted.